!DOCTYPE html> News for Marshall Auto Body in Waukesha, WI

In The News . . .

Axalta Recognizes Winner of 2016 Refinish Sustainable Star Award

Rethinking the Production Manager Position

Axalta Coating Systems
Axalta Recognizes Winner of 2016 Refinish Sustainable Star Award

Glen Mills, PA – April 24, 2017: For Axalta Coating Systems (NYSE: AXTA), a leading global supplier of liquid and powder coatings, sustainability involves a commitment to minimize the company’s environmental footprint across its entire spectrum of business activities, from product development and manufacturing, to distribution and waste disposal. Axalta’s Sustainable Star Award program, in its inaugural year, recognizes refinish customers in North America that implement sustainable initiatives to not only benefit the bottom line, but also assist in preserving the environment. Axalta named Marshall Auto Body of Waukesha, Wisconsin the 2016 Sustainable Star Award winner.
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Axalta Recognizes Winner of 2016 Refinish Sustainable Star Award

Local businesses honored for improving air quality

Hours Don’t Matter

by Jessica Lawent, DNR air management specialist

MILWAUKEE - May 2016 -- Three Wisconsin businesses were honored recently by the Wisconsin Partners for Clean Air for their voluntary efforts to improve air quality.

Marshall Auto Body (Waukesha) was presented with a Recognition Award for their comprehensive and innovative operational improvements and generosity of assisting others in their industry.

    • Dedicated to continuous improvement, they implemented a lean production system based on Toyota's model and teach others in the industry about lean principles through in-house training and traveling to other facilities

    • Installation of a 10,000ft2 solar array on their roof supplements 65% of their energy

    • Added a third electric vehicle charger, a rapid charger. All chargers are solar-powered.

    • Replaced two low-mpg company vehicles with two all-electric solar-charged vehicles, reducing fuel consumption by 1,500 gallons/year

    • Use of a gas powered catalytic drying robotic system dries paint with radiant heat through infrared energy, reducing energy consumption and paint dry time by 60% while doubling their vehicle output

    • Changed to water-based paint finish, reducing VOCs by about 90% over conventional paint

    • Reduction in paint use through other process improvements further reduced VOCs, waste and emissions from paint deliveries, which were cut by over 75%

    • Installed two huge ceiling fans in shop area, reducing cooling and heating costs by over 30%

    • Reduced overhead door operation by 60% cutting HVAC losses

    • Installation of high efficiency rotary screw air compressor cut energy in production area air system by 20%

    • Reduced fuel consumption, travel emissions and time spent by customers and vendors by improving processes such as electronic repair updates to customers, reduction in part returns, reduction in insurance re-inspections, and offering in-house services.

 

The awards were presented on Thursday, May 26, during the 2016 Clean Air Extravaganza at Godfrey and Kahn's new LEED-certified office located at 833 East Michigan St. in downtown Milwaukee. The Clean Air Extravaganza is an event to celebrate the accomplishments of Wisconsin businesses and organizations that are improving air quality by reducing emissions from their facilities and fleets, improving energy efficiency, providing employee commuter options, and developing ways to educate the public about air quality issues. The Wisconsin Partners for Clean Air is a coalition of more than 250 businesses, community organizations, schools, and government agencies committed to improving air quality through voluntary action.

Hours Don’t Matter

Hours Don’t Matter

FenderBender Magazine
Tweaking conventional measurements to drive more thoughtful decisions
by Aaron Marshall

December 2015 — It’s fairly common amongst collision repairers to categorize repairs by dollar value or “hours.” Many of us still identify four segments such as $0–$999, $1,000–$2,499, $2,500– $5,000 and $5,000-plus. These monetary delineations then serve to classify our work. These classifications then become the basis for scheduling, dispatching, sales analysis, etc. Does this make sense?

Well, that depends upon what we are measuring. If everything boils down to the “financials,” then putting everything in terms of dollars seems logical. Ironically, it can be this narrow focus that limits its own destiny. Here’s one example
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Rethinking the Production Manager Position

Rethinking the Production Manager Position

FenderBender Magazine
Why the traditional production manager position is obsolete and what should take its place
by Aaron Marshall

November 2015 —Amongst the many oversimplifications of what defines the “essence” of “lean(er)” work systems, the one I gravitate toward most says something like this:

“Continually improve quality (correct work in less time) by learning to see, and then remove, waste (non-valueadding activities).”

The key is “learning to see.” Learning to see is a scientific pursuit, not trial and error. Seeing a problem requires a defined (standardized) outcome against which to measure the result of our activities. In order to make use of any observations about our value delivery process, it must run in a consistent manner
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Changing the Way You Work Changes the Way You Think

Changing the Way You Work Changes the Way You Think

FenderBender Magazine
How a leader thinks about his or her role in a shop’s value
delivery system determines success or failure
by Aaron Marshall

October 2015 —Consultants tell shop owners and managers that there has to be a “cultural” shift for “lean”-er systems to take hold and sustain. Probably. But contrary to what their audience thinks or hears, the critical shift in thinking is the responsibility of the shop leader, more so than the techs or estimators. How a leader thinks about their role in the value delivery system, and what their obligation to their sta is, denes success or failure. So does how a leader thinks about the customer
(the insurer and car owner) and how the steps in the value delivery system they have created serve or subvert what those who pay the bill expect or want. . . . continued > > >

National Drive Electric Week - 2015

#NDEW2015 here in #Waukesha

September 19, 2015

NDEW2015 from Scott A. Marshall on Vimeo.

See you all next year for the #NDEW2016 event! Until then, #ChargeOn!

Posted by Marshall Auto Body on Saturday, September 19, 2015

See more photos on FB! > > >

Lake Coutry Now

Electric vehicles to be showcased during Sept. 19 event in Waukesha

Living Sunday
September 10, 2015

In today's fast-paced, get-it-done-today world, people often talk about recharging their batteries. That phrase has a whole different meaning to owners of electric vehicles. Electric vehicles, or EVs, get their day, er, week, in the sun during National Drive Electric Week Sept. 12-20, a nine-day celebration marked by events across the country to heighten awareness of vehicles that run on electricity, not gas. Locally, Marshall Auto Body in Waukesha will be hosting a Drive Electric event from 1 to 5 p.m. Saturday, Sept. 19, at the business at 22300 West Bluemound Road.

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What Would it Take to Eliminate Supplements?

What Would it Take to Eliminate Supplements?

FenderBender Magazine
To avoid costly bottlenecks, evaluate your repair process steps in order, and ask yourself some simple questions
by Aaron Marshall

September 2015 — Does the order of activities best serve downstream operations? To whom or what is the order of operations subordinate? Consider a late-model, familiar vehicle, hit in the left front. Without dismantle, the gaps tell us it needs a pull. The wheel scrape tells us it qualifies for an alignment . . . continued > > >

National Drive Electric Week 2015 Lands in Madison and Waukesha Wisconsin

Electric Car Insider Magazine

Electric Car Insider Magazine
National Drive Electric Week 2015 Lands in the Heart of The Badger State
by Steve

August 2015 — Waukesha, Wisconsin will see National Drive Electric Week events occur on Saturday, September 19, 2015. First, there is a gathering of electric vehicles planned for out in front of the State Capital. Organizers have more than 20 vehicles registered to attend. With a month left until the event, they are hoping to draw many more. Already-registered vehicles include multiple Nissan Leafs, BMW i3s, Chevy Volts and Tesla Model S . . . continued > > >

Structure, Standards, and the Science of Averting Human Error

Structure, Standards, and the Science of Averting Human Error

FenderBender Magazine
Properly constructed processes, checks and balances make it easier for all of us to deliver our best work
by Aaron Marshall

August 2015 — An increasingly common sight in collision repair shops is overhead signage marking the location of activities such as blueprinting, heavy repair, prep, prime, etc. Makes sense. What doesn't make much sense is to require techs to drag their work to these different locations to perform these various activities on their assigned cars. In repair models where the technician “owns” the bulk of the repair, this clumsy reality exists. But in a connected, cellular repair model, techs working in each of these cells do not move—the car does. The techs do not own specific jobs, they own a “step” in the process, characterized by specific tasks, performed to a specific standard, handed off to the downstream process in a specific condition.. . . continued > > >

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Using the Scientic Method to Create Continuous Improvement

Using the Scientic Method to Create Continuous Improvement

FenderBender Magazine
Seeing the same abnormalities at the same repair step numerous times a day makes a compelling argument for using the scientific method of problem solving
by Aaron Marshall

July 2015 —Prior articles have stressed the importance of replacing the discover-as-you-go reality of the conventional estimate/supplement work process with an engineering-premised approach, where we triage, dismantle, and analyze all damage in order to eliminate, up front, as much variability from the repair as possible. So, the fix, paint and build steps proceed uninterrupted, especially on structurally or mechanically damaged, complex repairs. . . . continued > > >

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Farmers Insurance

Farmers Wisconsin Repair Shop of the Year 2012

Farmers Insurance CODi Repair Shop

June 24, 2015 12:40 PM

For the THIRD time, Marshall Auto Body was presented with the Farmers HelpPoint 'Circle of Dependability' Wisconsin Repair Facility of the Year award in Recognition and Appreciation of Commitment to Service and Excellence.

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Variability and the Pareto Rule

Variability and the Pareto Rule

FenderBender Magazine
Without stopping for supplements, leveling work throughout the repair process becomes much easier.
by Aaron Marshall

June 2015 —It’s often said about projects that 80 percent of the work happens in the last 20 percent of the timeline (the Pareto Rule). If you have ever been involved with a construction project, you can relate. . . . continued > > >

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Admin’s Job is to Find,
Production’s Job is to Fix

Admin’s Job is to Find, 
Production’s Job is to Fix

FenderBender Magazine
Optimal throughput requires rethinking the fundamental duties of estimators and technicians
by Aaron Marshall

May 2015 — When collision repair organizations consider moving from the conventional repair model in which a technician “owns” the disassembly, repair and reassembly (and another one “owns” the painting) to a repair system, in which different technicians “own” actual repair steps in the process—like disassembly, repair, reassembly, etc. . . . continued > > >

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Are Fast Lanes Really Faster?

Are Fast Lanes Really Faster?

FenderBender Magazine
Large jobs hurt cycle time more than small jobs help
by Aaron Marshall

April 2015 — It’s common to hear people talk about “fast lanes,” in which certain jobs whisk through the repair and paint process without sitting in queues. The jobs get done in less time than when they are used as “fill-in work” for techs waiting for myriad defects to be resolved on the bigger jobs (supplements, insurance approval, etc.). In other operations, they might get a priority “hat” that basically says they go ahead of the other jobs (bigger jobs). . . continued > > >

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Roadblocks to Repair Planning

Roadblocks to Repair Planning

FenderBender Magazine
Roadblocks to Repair Planning
by Aaron Marshall

March 2015 — When an automotive collision repair company is labeled as “doing lean” (as if it’s some exercise fad, or some new voodoo religious con), what it usually looks like is that they have implemented a more thorough disassembly process than the traditional “teardown.” If the shop is really “doing lean,”
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Allstate Insurance Good Hands Repair Network

Allstate Good Hands Repair Shop

January 2014
Allstate Insurance
Good Hands Repair Network
Marshall Auto Body has been invited by Allstate Insurance to join their Auto Direct Repair Program of preferred auto repair shops.


Bodyshop Revolution North America
Hits the Ground Running in 2015

ion Press Release

Press Release : Bodyshop Revolution
About GreenTech Dryers
Announces Shops in Queue for Dramatic Efficiency Gains

Waukesha, WI January 14, 2015 – Bodyshop Revolution North America announced the successful implementation of its unparalleled technology at Marshall Auto Body in Waukesha, WI December 2014.

Bodyshop Revolution equips auto body shops with Greentech Dryers to increase efficiency and reduce cycle time by up to 60%, guaranteed! The company’s gas catalytic drying robots, panel repair tools and processes offer a continuous workflow environment which will reduce part replacement by up to 40% and dry paint in just 53 seconds.

“The equipment works exactly as advertised. We’re saving half the time on drying fillers and paint,” stated Aaron Marshall, President of Marshall Auto Body in Waukesha, WI. The 13,000 sf shop, which employs 22 technicians and utilizes a water borne paint system . . . .
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Breaking Collision Repair Convention

Breaking Collision Repair Convention

FenderBender Magazine
Breaking Collision Repair Convention
by Aaron Marshall

January 2015 — FenderBender asked me to contribute some insight with regard to the automotive collision repair industry and what we at Marshall Auto Body in Waukesha, Wis., have learned since we replaced our traditional value delivery model with the “teaching production system,” predicated upon the principles of Toyota, and tools adapted from lean manufacturing. 

It’s probably worth noting that the longer we practice this method of servant leadership and learning from the work, derived from what the customer wants, the more distant and obsolete the traditional collision industry management methods, hot-button issues, and functional language have become for us. So, if some of the stuff I share with you this year contradicts what we have traditionally known and accepted, or sounds too theoretical to actually “work,” or overtly challenges conventional collision industry wisdom to the point that it sounds weird, this is why.  . . continued > > >

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MOPAR Authentic Performance

All-Aluminum F-150 Certified Repair

December 19, 2014
Welcome to the Chrysler Recognized Collision Repair Facility Network
from Tom Mc Carthy
V.P. Technical Service Operations

On behalf of Fiat Chrysler Automobiles (FAC), I'd like to welcome you to the Chrysler Recognized Collision Repair Facility Network. We are excited that you have enrolled in our program and have met all the requirements to become a recognized facility. We thank you for your commitment to make certain that our customers are able to find a repair facility that can properly repair vehicles back to manufacturers standards ensuring the fit, finish, durability, safety, and value they deserve. >>> continue

MOPAR is the parts, service and customer care organization within Chrysler Group LLC. MOPAR also designs and builds a small number of customized vehicles.


Robotic Drying Comes to America

GreenTech Drying Comes to America

FenderBender Magazine
Robotic Drying Comes to America
by Collision Repair News

Sept. 3, 2014 — Marshall Auto Body will be among the early American pioneers in “robotic drying,” as the Waukesha, WI, shop is the first U.S. collision repair facility to incorporate the Greentech Dryers arch system into its painting process. Shop owner Aaron Marshall told FenderBender that the system—which is from Robotica's Exico line—will be “operational by [the] end of November, early December.
. . continued > > >

Collision Repair News
New paint-drying technology

Tesla Drives Wisconsin Shop

Shop and Product Showcase
Tesla Drives Wisconsin Shop Straignt to Car Bench
by Autobody News Staff

June, 2014 - When a body shop owner bought a Tesla, he was wowed by the vehicle and its cutting-edge technology. His next thought was 'body shops will need to work on these cars!' That's how Scott Marshall and his son Aaron, owners of Marshall Auto Body in Waukesha, WI, made the decision to become Tesla-certified and purchase the necessary equipment from Car Bench America, one of the world's leading manufacturers of high-end frame and measuring equipment for the automotive repair industry.
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Marshall Auto Body
Aaron Marshall (left) and his father Scott Marshall are excited to be involved with Tesla and Car Bench, because the covet the car and the equipment, respectively.

All-Aluminum Ford F-150 Certified Repair

All-Aluminum F-150 Certified Repair

June 2014
All-Aluminum F-150 Certified Repair
by Assured Performance Network
Marshall Auto Body has been recognized by the Assured Performance Network as one of the first ‘certified’ repair facilities in Southeastern Wisconsin for the all-aluminum F-150. The 2015 model will reduce the truck’s weight by 700 pounds from the 2014 model, improving fuel economy and allowing for a small displacement engine.
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Marshall Auto Body Receives 2014 Wisconsin Sustainable Process of the Year Award

2014 Wisconsin Sustainable Process of the Year Award

April 10, 2014
NEWS : by Body Shop Business
Marshall Auto Body in Waukesha, Wis., has received the 2014 Wisconsin Sustainable Process of the Year award from the Wisconsin Sustainable Business Council. The award is one of many Earth Day Business Sustainability Awards, which are designed to honor businesses for their leadership in developing innovative products, processes and business models while demonstrating that economic performance and environmental and social performance go hand-in-hand.
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Earth Day business honor green products, moves to cut waste

Milwaukee Journal Sentinel

April 9, 2014
By Thomas Content of the Journal Sentinel

MILWAUKEE, WI — Small businesses recognized this year include Lisa Geason-Bauer of Evolution Marketing in Oconomowoc, Marshall Auto Body in Waukesha and Nelson & Pade, a Montello company that specializes in the design of greenhouse aquaponic systems.

Marshall Auto Body was recognized for its work to reduce its carbon footprint through energy efficiency and solar energy production, as well as its work to eliminate waste throughout its operation by using lean business principles.
full article > > >

Wisconsin Sustainable Process of the Year
(Small Business)

Green Masters Program Certification

April 9, 2014

The Wisconsin Sustainable Business Council

MILWAUKEE, WI — Marshall Auto Body has received the 2014 Wisconsin Sustainable Process of the Year award by the Wisconsin Sustainable Business Council for their unique approach to sustainability. By developing a business model centered on customer value and eliminating or minimizing as much waste activity and material as possible they were able to do more with the same inputs. These changes have meant less waste to recycle, lower energy consumption, lower material usage and the ability to get the bulk of their electrical power from a large 72kW solar panel array.”

Collision Shop of the Month

Collision Shop of the Month

April 2014
the Collision news
'Voice of the Collision Repair Professional'
by Steve Olincy
A regular column focusing on the people of the collision repair industry

Lake Forest, IL —These guys are not your typical shop owners. Not that there is such a thing. They have quite an assortment of skills and experiences in their background.

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Sustainability Champion

Wisconsin Sustainable Business Council
Tell Your Sustainability Story »

March 21, 2014
the Wisconsin Sustainable Business Council
by Marcus Cederstrom

It’s time again to feature a Green Masters Program Sustainability Champion! We love highlighting all of the great work that Green Masters Program participants are doing to drive sustainable business practices forward.

So, without further ado, the Green Masters Program Sustainability Champion: Marshall Auto Body!

Marshall Auto Body

Marshall Auto Body is based in Waukesha, Wisconsin, and specializes in as they say, “managing the time, quality, and cost of auto body collision repair.” Eight years ago, the company implemented a lean manufacturing system that helps them to find and eliminate waste, surface problems, and even increase utilization and throughput. Along with their work in eliminating waste, the company monitors their energy usage and makes that available online through their e-gauge. Marshall has partnered with H&H Group Holdings (another Green Maters Participant) to install solar panels at their facility. Their monitoring system allows them to plan for and minimize peak demand for energy consumption. Marshall Auto Body hopes to be carbon neutral by 2016.

Wisconsin Sustainable Business Council

Green Masters Program Certification

February 2014
Small Business and Sustainability - Green Masters Program Certification
by Marcus Cederstrom

MADISON, WI —The new Green Masters Program application is out and one of our most recent applicants, having earned recognition as a Green Professional in their first year in the program, is Marshall Auto Body in Waukesha, WI.

Marshall Auto Body is one of many small businesses that are participants in the Green Masters Program. In fact, as of the close of last year there were 168 participants.


WISN TV 12

White snow brings in the green to some businesses

White snow brings in the green to some businesses

November 2013
WISN TV 12
by Kent Wainscott
White snow brings in the green to some businesses

MILWAUKEE —The snow Monday morning meant big business for some around Milwaukee. As traffic crawled around the hundreds crashes and dozens of cars littered roadside ditches . . . continued > > >


Rides for Success

Iraq War Veteran awarded Buick Rendezvous

Rides For Success

November 2013
Rides For Success
Iraq War Veteran awarded Buick Rendezvous after the 50th Milwaukee Veterans Day parade.

Milwaukee Iraq War veteran Alan Lewis was announced as the recipient of a Buick Rendezvous. Alan's application was chosen by The Wisconsin American Legion and awarded the vehicle at a special ceremony after the 50th Milwaukee Veterans Day parade. We were honored to participate with Farmers Insurance to make this event a success. Congratulations Alan!
cont. >>>>


  • Rides for Success
  • Rides for Success
  • Rides for Success
  • Rides for Success
  • Rides for Success
  • Rides for Success
  • Rides for Success
  • Rides for Success

Biz Times Media

Plug in and go . . . Wisconsin fuels Tesla's journey

September 2013
BizTimes.com Milwaukee Business News
by Molly Dill
Plug in and go . . . Wisconsin fuels Tesla's journey

Eventually, Tesla owners will need to have their cars repaired, but there are only four certified Tesla repair technicians in the country. "We got an invitation from them," said company president Scott Marshall. "They will not sell collision repair parts to anyone unless they're trained by Tesla. It requires a lot of skill and equipment to do it properly."
cont. >>>>


WITI Fox 6 News

Video : Celebrate National Plug-in Day!

Plug in and go . . . Wisconsin fuels Tesla's journey

September 2013
Fox 6 Milwaukee
by Justin Williams

Celebrate National Plug-In Day by test driving a Tesla!

WAUKESHA (WITI) — The third annual National Plug-In Day is being celebrated on Saturday, September 28th and Marshall Auto Body in Waukesha is offering the chance to test drive the Tesla and other electric vehicles.

“We’re excited because this is a good chance for us to show everyone what these cares are like and what the future is like,” said owner Scott Marshall.

Running entirely on electricity, the Tesla can go more than 250 miles on one full charge which costs about $10.

“It’s a wow, no doubt about it. It’s a beautiful piece of engineering. It’s a beautiful car,” said shopper Peter Luksha. “I would hope that this is a game changer.”

Marshall Auto Body has gotten the attention of potential buyers, as well as manufacturers, by serving as an electric car charging site and investing in solar energy.

“Not only because it’s good for the environment, but it’s good business. It really is. It’s profitable and it’s actually the right thing to do. It just makes sense,” said Marshall. “Electric cars are not just almost as good as gas cars, or kind of like, but actually better.”

Marshall Auto Body is one of only four auto repair shops in the country certified to service the Tesla.


Electric Vehicles

Authorized Tesla Repair

Authorized Tesla Collision Repair

August 2013

Press ReleaseMarshall Auto Body is proud to announce its partnership with Tesla Motors Company as the only authorized Tesla Motors repair facility in Wisconsin and the first of four shops in the United States invited to participate in a two week certification program by Tesla Motors . . . .
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EV Outdoor Charging Station

Tesla High Power Wall Connector now available!

July 2013

The Tesla High Power Wall Connector is now available at our outdoor parking area. Completely recharge – from empty to full – in less than 4 hours.

Also available is the Clipper Creek CS-100. A fast charge UL Listed, High Power - 18KW - 240VAC electric vehicle charge station.
cont. >>>>

AutocheX

AutocheX Premier Achiever

Fender Bender Magazine

May 2013
Download .pdf

Marshall Auto Body
Named 2012 AutocheX Premier Achiever for Excellence in Customer Service and Satisfaction.

Waukesha Guitar Town

Waukesha Guitar Town

Waukesha Guitar Town Sponsor

May 2013

For the second consecutive year, Marshall Auto Body is a proud sponsor of Phase II of Waukesha Guitar Town project.

 

Fender Bender Magazine

FenderBender : Materials Management

Fender Bender Magazine

April 2013
Download .pdf

The industry today is acutely focused on lean processes and removal of waste. "Customers and insurers want lower repair bills, and the only way to do that without hindering profitability is to get faster while reducing expenses," says Aaron Marshall, owner of Marshall Auto Body in Waukesha, WI. "Better materials management is one component of doing that."

Marshall discusses how implementation of a linear repair process leads to a better method for managing shop materials. cont. >>>>

Fender Bender Magazine

FenderBender Appoints New Editorial Advisory Board

Fender Bender Magazine

February 2013 7:47 AM
Press release

FenderBender magazine is proud to announce that it has selected eight leading industry professionals to serve on its 2013-2014 editorial advisory board.

The board was developed to ensure the magazine offers the most relevant and useful content for shop owners and managers across the country stories that both inspire and offer real strategies for business improvement. Board members are shop operators from a range of independent and multi-shop operations. They were handpicked by FenderBender editors from a national pool of candidates nominated by industry peers and the magazine's editorial department.

Board members will serve a one-year term starting March 1. Members are:

- Adam Grant, owner of Xtreme Collision Center in Morrisville, Vt.
- Brian Greenley, owner of Maaco Collision Repair Auto Painting & Glass in Littleton, Colo.
- Greg Hagan, director of D-Patrick Body & Glass in Evansville, Ind.
- Aaron Marshall, manager of Marshall Auto Body in Waukesha, WI.
- Phil O'Connor, owner of POC Collision Inc., a three-shop operation in Maine
- Ronald Reichen, president of Precision Body & Paint in Beaverton, Ore.
- Frank Todaro, president of Schmidt's Auto Body & Glass in Buffalo, N.Y.
- Andy Tylka, general manager of Tom & Ed's Autobody in the greater Chicago area

Both Brian Greenley and Andy Tylka are returning board members serving a second term.

Our emphasis on reader service makes the editorial advisory board a vital part of our team, said Jake Weyer, editor of FenderBender magazine. They are a direct link to the industry and each of them can offer valuable insight on the trends and challenges shop owners and managers see every day.

Farmers Insurance

Farmers Wisconsin Repair Shop of the Year 2012

Farmers Insurance CODi Repair Shop

Janurary 1, 2013 10:40 AM

For the second time, Marshall Auto Body was presented with the Farmers HelpPoint 'Circle of Dependability' Wisconsin Repair Facility of the Year award in Recognition and Appreciation of Commitment to Service and Excellence.

Farmers Insurance

Farmers CODi Drive Through Claims Service

Farmers Insurance CODi Repair Shop

December 14, 2012 5:14 AM

COD Drive-In Claims. HelpPoint Claims Services has chosen Marshall Auto Body in Waukesha, Wisconsin as the new full time Drive Through Claims (CODi) shop.

Conveniently Located and Customer-centric, Marshall Auto Body understands the value of providing a compelling service experience. They offer a dedicated drive in inspection bay and full time estimator's that are able to meet the needs of the customer by offering extended hours and the necessary staffing capabilities needed for a full time drive in operation.

CODi estimates are by appointment and can easily be made the same day or in advance by calling HelpPoint Claims at 1-800-435-7764.

Body SHop Business

Get Fixed with Apps

Fender Bender Magazine

August 8, 2012 4:39 PM
Body Shop Business article by By Curt Hasler, Dave Weinstock.

With growing smartphone usage, some body shops are betting that mobile apps will be big business drivers of the future.


USA Today

USA Today : App Finder

Fender Bender Magazine

June 2012

Rate our featured app, 'Fix My Crashed Car' on USA Today apptap website. Find and Share Great apps for your iPhone, iPad. cont. >>>>

 

JS Online

Waukesha's big guitars get special coats

Fender Bender Magazine

May 17, 2012 6:27 AM
Milwaukee Wisconsin Journal Sentinel

Ryan Knaak, from Marshall Auto Body in Waukesha, clear-coats a large Gibson Les Paul guitar sculpture

Bluegrass Automotive

How a 'lean' shop looks different

Fender Bender Magazine

February 1, 2011 12:22 PM

by John Yoswick // Bluegrass Automotive Report, Vol. 16 Issue 11, p4
. . . . . . . . . . . . . . // Memphis Automotive Report,  Vol. 22 Issue 5, p4

Trade Publication: The article describes the production area of the Marshall Auto Body repair shop after incorporating the lean process in its daily process in Waukesha, Wisconsin.

Bluegrass Automotive

Putting 'Lean' into Practice

Fender Bender Magazine

February 1, 2011 12:22 PM

by John Yoswick // Bluegrass Automotive Report;Feb2011, Vol. 16 Issue 11, p4

Trade Publication: The article offers practical advice from Marshall Auto Body operations manager Aaron Marshall for those who wish to engage in lean manufacturing in the U.S. It mentions the need to understand the theory and implement the elements of a true value-focused process. It adds that shop owners should prepare to change the payment process and recommends to scrap any complicated system and paying straight hourly. Moreover, the need to anticipate some employee turn-over is also emphasized.

iPhone App

Fix My Crashed Car

Fender Bender Magazine

November 12, 2010 1:19 PM

Free app for customers of Marshall Auto Body in Waukesha Wisconsin that eliminates wasteful trips to the body shop for an estimate and then again for drop off. Use this FREE app to send us the necessary information to take care of everything for you

Body Shop Business

Build a Kaizen Engine

Fender Bender Magazine

Body Shop Business John Sweigart by John Sweigart
September 8, 2010 12:43 PM

As more and more people in our industry turn to lean solutions for their businesses, I feel a stronger urge to point out, in ever greater detail, the vast difference between how lean is practiced today and what it's original intent was.

Origin

If you look at the origin of the term lean and its path back to Womack, Jones and the team that first published its findings in the must-read book, "The Machine That Changed the World", you'll see that it was created to describe the work those folks saw at Toyota. They observed processes that seemed to do more with less. But they only uncovered the outer layers of the system, which led them to reverse-engineering it based on those things that they could see. But the truth is that it's not so much what you can visually see but the thinking that's different, and it's that thinking part that has taken many years for us to both reveal and truly understand.

Everyone we've worked with over the years who has strived to build a better business model has fallen into the same trap of mimicking only what they see.

Fender Bender Magazine

Marshall Auto Body teams up with DuPont Performance Coatings to develop lean education

Fender Bender Magazine

Fender Bender Magazine by Anna C Husted
September 1, 2010 1:49 PM

DuPont Performance Coatings (DPC) has partnered with Marshall Auto Body in a joint effort toward educating DPC customers and repair shops about lean practices.

The agreement involves supplying refinish products and related supplies, and Marshall Auto Body will share its lean production-operating model they established nearly five years ago. Since then, Marshall Auto Body has seen reductions in cycle time, an increase in profitability and has plans to expand, according to Aaron Marshall, operations manager of Marshall Auto Body.

"DuPont Performance Coatings chose to partner with Marshall Auto Body due to the results achieved using their pull-based, lean production operating model," said Steve Trapp, manager of collision services development.

To learn more about DuPont Performance Services, go to pc.dupont.com.

Dupont Refinish

DuPont Performance Coatings Part ners with Marshall Auto Body for Future Lean Curriculum Development

Search Auto Parts

DuPont, Marshall Auto Body Partner

Fender Bender Magazine
Fender Bender Magazine

Search Auto Parts Magazine
September 1, 2010 7:27 AM -
DuPont Performance Coatings (DPC) has entered into a partnership with Marshall Auto Body, headquartered in Waukesha, WI to supply Spies Hecker brand refinish products and related supplies and also includes the sharing of Marshall Auto Body's proven pull-based, lean production operating model.

Marshall Auto Body, started in 1978, operates an insurance and consumer-friendly collision repair center. Marshall Auto Body is a member of the growing Star-Link Repair Network, made up exclusively of repairers who are truly committed to lean thinking.

"We are very excited by DuPont Performance Coatings' commitment to offering an innovative approach to lean transformation in our industry," said Aaron Marshall. "Since switching our operations nearly five years ago, we have seen significant reductions in cycle time and supplement frequency, increase in profitability and a huge boost in employee morale."

"DuPont Performance Coatings chose to partner with Marshall Auto Body due to the results achieved using their pull-based, lean production operating model," said Steve Trapp, manager Collision Services Development. DPC also has added Aaron Marshall as an executive facilitator for DuPont's lean thinking courses and a design team member to DPC's lean implementation strategy team.

Since signing the partnership agreement, DPC and Marshall Auto Body have been piloting some educational and consultative approaches to bring a unique lean transformation approach to the DPC collision repair customers. Look for future announcements from this partnership.

To learn more about DuPont Performance Services, contact your local DPC jobber, DPC Representative or visit www.pcdupont.com.

Fender Bender Magazine

Lean Starts Up Front

Fender Bender Magazine

Fender Bender Magazine by Andrew Johnson
July 1, 2010 1:47 PM

A look at front office procedures can reveal inefficiencies in the repair process.

Farmers Insurance

Farmers Wisconsin Repair Shop of the Year 2009

Fender Bender Magazine

December 31, 2009 08:00 AM

Marshall Auto Body was presented with the Farmers HelpPoint 'Circle of Dependability' Wisconsin Repair Facility of the Year award in Recognition and Appreciation of Commitment to Service and Excellence.


Search Auto Parts

The Lean Look at Marshall Auto Body

Fender Bender Magazine

by John Yoswick
June 3, 2009 2:14 PM - Here's how production has changed at a shop that's gone lean.

In the case of Marshall Auto Body in Waukesha, Wis., journeymen techs were previously handed a list of jobs for the week, with paint and completion deadlines and one or more apprentices to help. Otherwise they managed the process themselves, ordering additional parts as needed and working with estimators on supplements. The shop routinely had 20 or more cars in the building.

Now the shop usually has only 16 cars in the building, but is turning more work with less overtime. The shop's dozen production employees are assigned specific tasks. A parts person handles all ordering and detailed check-in of parts, with no job moving into production until all parts are in-house and insurance approvals obtained after the "repair planning" team has completely torn-down and "blueprinted" the job.

Jobs move from that team to the "heavy" department where any structural or welding takes place, or directly into the six-stage flow line. That line consists of body work (all body filler work for the 185-200 cars the shop repairs each month is done in one station), priming, prepping, spraying, re-assembling and clean up. A new car enters that line every 80 minutes. If a technician in any of those stations is not going to be ready to move their car forward in the 80 minutes, they use a red light to signal they need help from others to keep the line moving.

Fender Bender Magazine

The Early Days of Lean

Fender Bender Magazine

Fender Bender Magazine by Erika Rasmusson Janes
June 2, 2009 7:14 PM -
The Early Days of Lean Transitioning to lean means tremendous change for management and employees. General Manager Amanda Grappone Osmer gives us a behind-the-scenes look at the early days of Grappone Collision Center's transition, and what the shop is doing to ensure success.

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You Tube

Lean Body Shop Conversion

June 2, 2009 5:23 PM Aaron and Scott Marshall along with two of their top technicians spent a week at a Collision Center in New Hampshire to train and implement the 'lean' methodology into their repair process. The movie below consists of a composite of images that shows a very brief synopses of the shop conversion. The images are only the tip of the iceberg compared to the many hours put forth in the 5 days that the conversion took place.

Search Auto Parts

Lean Collision Repair Shops : The Big Picture

Fender Bender Magazine

by John Yoswick
June 2, 2009 8:30 AM - If the idea of yet another explanation of such "lean processes" as "5S," "constraints" and "blueprinting" has you moving on to the next article, stop for just a moment.

Because beyond the symposiums, consultants, panel discussions and trade press attention focused on lean are some real-world shop operators ready to share their experiences " both good and bad " with trying a new model in their shops.

Aaron Marshall has seen lean make a positive difference at his shops. Marshall, operations manager for Marshall Auto Body in Waukesha, Wis., touts some numbers that have to make even the most jaded give the idea of lean another look. Marshall said thanks to implementation of the Toyota Production System and related philosophies, the shop is now turning annual sales of $3.6 million; $200,000 more than two years ago, with one less production employee and 85 fewer overtime hours a month.

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I-CAR Advantage

The Buzz on Efficiency

The Buzz on Efficiency

February 2, 2009 12:29 PM

THE BUZZ ON EFFICIENCY

Everyone in the collision repair industry has no doubt heard the buzzwords around improving efficiency. In this time of trying to avoid the spiraling whirlpool of the current business economy, the "buzz" has likely caught your attention.

Catch phrases like lean process, cycle time improvement, repair blueprinting, eliminating waste, continuous process improvement, the five S's, and SOPs make up some of the buzz. What does this have to do with collision repair? A lot, if you pay attention to some of the success stories where the result means a less chaotic repair environment.

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You Tube

The Buzz on Efficiency : I-CAR Video

February 2, 2009 10:29 AM
Video production at Marshall Auto Body

U.S. Local Business Association

Best of Waukesha, Wisconsin Award

Marshall Auto Body : The Best of Waukesha

June 15, 2008 10:54 AM
Marshall Collision has been selected for the 2008 Best of Waukesha Award in the Auto Body Shops category by the U.S. Local Business Association (USLBA).

The USLBA "Best of Local Business" Award Program recognizes outstanding local businesses throughout the country. Each year, the USLBA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

The USLBA - Best of Local Business -Award Program uses online data to choose the winners in each category. The 2008 USLBA Award Program is focused on quality, not quantity. Winners are determined based on the information gathered both internally by the USLBA and data provided by third parties.

About U.S. Local Business Association (USLBA) U.S. Local Business Association (USLBA) is a Washington D.C. based organization funded by local businesses operating in towns, large and small, across America. The USLBA was established to recognize the best of local businesses in their community. Our organization works exclusively with local business owners, trade groups, professional associations, chambers of commerce and other business advertising and marketing groups. Our mission is to be an advocate for small and medium size businesses and business entrepreneurs across America.

Wisconsin Auto Body News

Future of Industry (WACTAL)

May 1, 2004 : pdf download

Wisconsin Auto Body News Article : Future of Industry on Display at Marshall Collision Repair.