Who's responsible for payment of the auto collision repair bill?

Ultimately you, as the vehicle owner and our customer, are responsible for authorizing repairs, and paying the bill when the repair is complete.

When an insurance company is involved, we will communicate costs and repair requirements directly to them on your behalf so you don’t waste time and become aggravated with the tedious process.

Some insurance companies will pay our shop directly for repairs, others must pay you because of the way the policy is written, and then you in turn are responsible for paying us for the work. Most of the time, this involves merely endorsing the insurance check over to us when the repairs are complete. Our file handlers will explain, whatever causes less involvement and effort for you.

If you are the insured, you will be responsible for paying the deductible amount that is determined on your insurance policy. If you are not certain of your deductible amount, your agent can help you with that. If you are the claimant on an insurance claim, the other insurance company usually will cover the entire cost of the repair.

Contact your agent if you have any insurance policy questions.